Terms of Service


1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with VOYA through Winstar design HK limited, hereinafter referred to as “VOYA”, ”us ” or ”we”, at the VOYA website, mobile website, or telephone (jointly referred to as ”voyaofficial.com”). By using voyaofficial.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the United Kingdom excluding Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands and mail forwarding companies, can place an order. VOYA and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. For further help or enquiries contact Voya customer care team at sales@voyaofficial.com.

The inclusion of any products or services on voyaofficial.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. 

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on voyaofficial.com at the time you place your order.

VOYA wants to provide the best possible online experience. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the voyaofficial.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.


2. Prices and delivery charges

The prices displayed at voyaofficial.com include the statutory Value Added Tax but does not include a delivery charge. For International orders, most cases, any customs or import duties are charged once the delivery reaches its destination country. Customs policies and import duties vary widely from country to country - we would therefore not be able to advise on what these costs would be. Any charges on a delivery are payable by the receiver. Please contact your local customs office for current charges before you order.


3. Ordering/conclusion of contract

Orders can be placed via voyaofficial.com only. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact VOYA Customer Service who will settle the refund.


4. Delivery

VOYA exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

Once you have placed your order you will receive an email confirmation with your expected delivery details. 


5. Withdrawal of Order

If you wish to cancel or return your order, please provide us with notice in written form via email to; sales@voyaofficial.com, and return the item(s) to us as set out in Return section within the 14-day period. We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify VOYA promptly and return the item in accordance with Returns section below. VOYA will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through voyaofficial.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), VOYA reserves the right to cancel any order prior to the time it is delivered to you. 


6. Returns

VOYA guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.


7. Payment methods


When paying by PayPal, VOYA reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. VOYA reserves the right to deny any purchase. 


You are obliged to submit a correct e-mail address and to inform VOYA if your e-mail address changes. Please note that VOYA reserves the right to send payment requests to your e-mail address.

You will receive the legally required invoice in the shipping confirmation e-mail.


8. Our Liability

Nothing in these Terms shall exclude or limit VOYA liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

VOYA is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.


9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.


10. Guarantee

If there are defects in the goods you have purchased, VOYA abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by contacting the Voya customer care team at sales@voyaofficial.com.


11. Ownership of rights

All intellectual property rights, such as trademarks and copyrights remain with WINSTAR DESIGN HK LIMITED and its subsidiaries or licensors. Any use of voyaofficial.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of VOYA. 


12. Company Information




Registered number: 2554063

Trademark registration number: UK00003397679

VAT no. 310174945

Contact Details: VOYA Customer Service

Email: sales@voyaofficial.com